SHIPPING INFORMATION

What Shipping Methods Are Available?

All our deliveries are operated by Canada Post.

How Long Will It Take To Get My Package?

Deliveries in Canada are usually between 3 to 10 business days. International deliveries are usually between 7 to 18 business days.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We only accept credit card payments on our website.

Is Buying On-Line Safe?

Online shopping is definitely safe and has got so many advantages. This form of Shopping literally eliminates the problem of standing in long queues and commuting from one place to another. A lot of people are happy and satisfied with our online service.

That being said you need to take some precaution for better online shopping experience:

  1. Don’t share your payment information with unknown person.
  2. Don’t forget to make confirm your order before checkout.
  3. Always use strong passwords.
  4. Be sure to check your credit card statements and report any unknown payments to your credit card company.

ORDER & RETURN

How do I place an Order?

To make an online order you must follow these steps:

1. Create an Luxobio account
2. Log in
3. Choose the item(s) you want to purchase. Tip: Use the Online Store Search Tool or your browser to find what you are looking for.
4. Add the item(s) to your shopping cart and your purchase will be begin.
5. Check the status of your shopping cart on the upper right side of your screen
6. When you are done selecting the items you want to purchase, click the shopping cart icon and select Complete purchase. Tip: If you have a coupon or a promotion code, this is the time to insert it.
7. Choose the option Payment.
8. Complete your purchase by filling in all the personal info fields, such as, billing address, delivery address, delivery method, payment method, and then select Confirm Purchase.

How Can I Cancel Or Change My Order?

You can only cancel orders that have not been expedited.

In case you wish to cancel an order you must contact us through our contact form.

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